Acceptable Use Policy

This acceptable use policy sets out the terms between you and us under which you may access and use the Car Hire Shout app.  This acceptable use policy applies to all users of, and visitors to, our site and users of our app.

This acceptable use policy sets out the terms between you and us under which you may access and use the Car Hire Shout app.  This acceptable use policy applies to all users of, and visitors to, our site and users of our app.

Your use of our site and app means that you accept, and agree to abide by, all the policies in this acceptable use policy.
Our site and app is a site operated by Cosen Limited,  (“We”). We are registered in Gibraltar under company number 106745. Registered Address: SUITE 23, PORTLAND HOUSE, GLACIS ROAD, GIBRALTAR.

Car Hire Shout has created this Acceptable Use Policy (AUP) for users of our app to protect our resources and the resources of our other users as well as external car rental companies and to ensure that Car Hire Shout complies with all relevant laws. This AUP must be read in conjunction with the Terms and Conditions and forms part of those Terms and Conditions.

This AUP may be revised from time to time, as explained in the clauses “Changes to Terms and Conditions” in the Terms and Conditions document. It is the responsibility the user to ensure that they comply with the latest edition of the AUP at any given time.

In the event of a breach of this policy, Car Hire Shout reserves the right to terminate all or part of any service with immediate effect, without recompense, to delete any files held in the users account(s) on our servers and to take legal action.

You have sole responsibility for the content which you submit to the app and the views and opinions expressed by any contributor to the Site are not necessarily those of Car Hire Shout or of its members. To the extent permitted by law, Car Hire Shout hereby excludes responsibility and liability (express or implied, contractual, tortious or otherwise) for any Content and you shall indemnify Car Hire Shout and shall keep it fully and effectively indemnified on demand from and against all actions, claims, losses, liability, proceedings, damages, costs, expenses, business interruption and other pecuniary or consequential loss (including legal costs and expenses) suffered or incurred by Car Hire Shout and arising directly or indirectly out of receiving, storing, using and the publication of Content submitted by you to Car Hire Shout. 

Prohibited uses

You may use our app only for lawful purposes. You may not use our app:
In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:
Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
Not to access without authority, interfere with, damage or disrupt:
any part of our site;
any equipment or network on which our site is stored;
any software used in the provision of our site; or
any equipment or network or software owned or used by any third party.

When can you write a review?
To write a review on Car Hire Shout, you need a user profile and account. You may only have one user profile and account. This must be attached to a valid email address that we can use at any time to contact you directly. In order to create an account at our app you must comply with the requirements for Registered Users set out in our Terms and Conditions.

You can write a review on Car Hire Shout about your service experience, if you have had service experience with a rental car company (“the Company”), which means that:

  • you have rented a car with the Company, or
  • you can otherwise document your use of the Company’s service, including via correspondence or other interaction with the Company.

(these are collectively referred to as “Service Experience” in the following).

You may not write a review about a Service Experience with a Company you have previously owned, currently own, or which an immediate family member currently owns, or if you are an executive or employee of that Company, or work for the Company.
Similarly, you may not write a review about a direct competitor to the Company you own, are employed by or work for.

Your Service Experience with the Company must have occurred within the last 12 months. This means within 12 months from the date on which you write the review. If you have signed up for an ongoing service, the Service Experience begins immediately upon sign up and continues until the service is no longer provided by the Company. You are free to write a review immediately after sign up or at any point up to 12 months after the service ends.

What should you write about?

You may only write about your own personal Service Experience. You are not permitted to write a review about somebody else’s Service Experience, such as that of a family member or friend.

Your review must reflect your own Service Experience from within the last 12 months. You are encouraged to be specific and factual, and include relevant points about your Service Experience, for example the customer service and other aspects such as the ordering process, car pick up, drop off, condition of car etc.

If you have been offered an incentive by the Company to write a review, you should include information about this in your review. Incentives include the Company offering you a gift, reward, discount or advantage for writing a review about your Service Experience.

If a Company has multiple stores in different locations, you may specify in your review at which location you had your Service Experience.

When do we remove your review?

As a general rule, we do not remove reviews from our app. However, we reserve the right to remove reviews that we determine violate these Guidelines, our Terms & Conditions* and/or applicable laws or regulations, or reviews that are inappropriate for an online review community. Examples of when we may remove your review include, but are not limited to:

  • We ask you to change your review and you don’t do so within the specified timeframe.
  • We ask you to send us documentation showing that you have had a Service Experience with the reviewed Company (in accordance with clause 3) and you don’t provide sufficient documentation within the specified timeframe.
  • Your review doesn’t appear to be based on a genuine Service Experience (e.g. it is a fabricated review, see clause 11 below)**.
  • Your review violates other people’s or companies’ rights, including intellectual property rights, rights of privacy/confidentiality and/or personality rights.
  • Your review is of a marketing nature or has marketing purposes.
  • You are, or work for, a competitor to the Company you have reviewed***.
  • You are an employee of (or work for) the Company you have reviewed, you are or have previously been an owner of the Company, you are an executive of the Company, or an immediate family member to the Company’s owner***.
  • You have created multiple profiles to review the same Company multiple times**.
  • We need to delete your user profile (see clause 8 below) which means that by default, your review(s) attached to that profile will also be deleted.

When do we block your account and what does that mean?

We may block your account if you are misusing our app or services. This can include, but is not limited to, writing fabricated reviews, threatening or abusive behaviour, or violating these Guidelines or our Terms & Conditions.

If we block your account, it will not be possible for you to sign in to our app and use our services, including writing and notifying us about reviews. Your user profile will still exist and your reviews will stay online, but you will be unable to use our services. If your account is blocked and you want to delete your profile or reviews, you can send an email to and we’ll assist you.

When do we delete your profile and account?

As a general rule, we don’t delete user profiles and accounts. However, we reserve the right to delete your profile and account if we believe that you are violating or have violated our Terms & Conditions, Guidelines and/or applicable laws, or if your profile is offensive or inappropriate.
Examples of when we may delete your user profile and account include, but are not limited to:

  • It is not attached to a valid email address, including if the provided email address has expired or is no longer accessible by you. We need you to sign up to our services using a permanent, personal email address because we may need to get in touch with you. This means that we do not accept the use of temporary or disposable email addresses. If you have used such an email to create an account then we will delete your user profile and account.
  • Your user profile contains an offensive or inappropriate picture or username.
  • Your user profile or account has been used to create fabricated reviews or otherwise misuse our Website or services.
  • You have created multiple user profiles. You may only have one user profile on Car Hire Shout. If you create more than one user profile we will ask you which one you want to keep and we might delete the other profiles. If you don’t get back to us within the specified timeframe, we will remove all but one of your profiles at our discretion.

If your user profile and account is deleted, the reviews attached to that user profile and account will also be deleted.

Fabricated reviews

Our aim is to create and maintain a best-in-class online review community where you can freely share your Service Experiences with the Company and thereby provide an informative and fair view of the Company’s services and products.

We have a zero-tolerance policy against fabricated reviews. Trust is crucial to us and we cannot under any circumstances accept fabricated reviews. This includes reviews that are not an expression of a genuine Service Experience, for example because they are created by or on behalf of the Company.

We consider the creation of fabricated reviews a material breach of the Terms & Conditions you accept when you create a user profile and account on our Website.

Reviews that we deem false, fabricated or similar will be removed and can lead to the immediate blocking of your account and filing of a report with the relevant authorities. We also reserve the right to inform our community about any domains reviewed on Car Hire Shout that have attracted a high number of fabricated reviews.

If you have evidence that a review is fabricated, we encourage you to notify us through our whistleblower function by sending an email to: 

We take all reports of fabricated reviews seriously and investigate them. As this is not an easy task, we ask you to provide us with as much information as possible, including documentation showing why you believe a review is fabricated. 

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

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